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8143 Financial Customer Service Representative (Employment Service)

Job Order #: 
8143
Location: 
Yonge and Lawrence
Rate of pay: 
TBD
Shift: 
Monday to Thursday 12-9pm; Friday/Saturday 8am to 5pm. Agents must be open for a split shift where the 2 day weekly off is not consecutive; they will get Sunday and another day off in the week.
Contract Type: 
Job Category: 

Industry:  Business Process Outsourcing

Responsibilities:

  • Talk to customers over the phone
  • Email or chat to bring resolution to unpaid accounts and answer their questions
  • Accurately document and update customer records in the computer system
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • When requested, process correspondence while following all relevant laws and guidelines
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team

Requirements:

  • High School diploma or General Educational Development (GED) certificate
  • Bilingual English/Spanish language skill is a plus
  • Previous customer service and/or collections experience preferred
  • Strong computer skills, including Microsoft Office
  • Excellent communication skills
  • Care about helping their customers
  • Team-focused
  • Ability to multitask well
  • Can adapt to a flexible schedule
  • Positive and can handle stress
  • Can maintain the highest level of confidentiality
  • Ability to lift and/or move 20 pounds with or without accommodation.

This posting is only for clients who have registered with the Employment Service Program.  If you are interested in this position, please apply by clicking this link: jpereira@tropicanaemployment.ca

 

Contact person: 
Jackie Pereira
Wed, 2018-10-03 12:27
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