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8141 Inbound Customer Service (Employment Service)

Job Order #: 
8141
Location: 
Sheppard & Progress
Rate of pay: 
$16/hour
Shift: 
Ability to work Full-Time scheduled shifts Monday to Friday from 9am -8pm
Contract Type: 
Job Category: 

Industry:  Call Centre

Responsibilities:

  • Provide exceptional customer service through handling inbound calls and email correspondence.
  • Deliver an outstanding customer experience and call quality during every customer interaction.
  • Accurately input, retrieve and access information regarding a customer case from a computer system.
  • Resolve customer concerns immediately and effectively.
  • Display professionalism and courtesy at all times.
  • Quickly and correctly answer product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
  • Must work 8 hrs. on Boxing Day December 26, 2018

Requirements:

  • Excellent verbal and written English communication skills
  • Prior customer service experience is an asset
  • Enjoys working in a team environment
  • Reliable with strong computer and email skills
  • Positive attitude and proven ability to understand customer needs
  • Effective listening skills
  • High school diploma or equivalent
  • Satisfactory Criminal Record Check required

This posting is only for clients who have registered with the Employment Service Program.  If you are interested in this position, please apply by clicking this link: jpereira@tropicanaemployment.ca

Contact person: 
Jackie Pereira
Mon, 2018-09-10 10:33
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